Delivary and Returns

BlinkNOVA® Shipping Policy

At BlinkNOVA®, we aim to get your gear to you quickly, safely, and with full transparency. Here’s everything you need to know about how we ship:

Orders are typically processed and dispatched within 24 Hours
Free shipping on orders over £15
UK Express Shipping: 2–3 business days.
International Shipping: 5–10 business days, depending on location.
All delivery times are estimates and may vary due to courier delays, customs, or external factors.
Once your order has shipped, you’ll receive a confirmation email with tracking details.
You can track your package at any time to see its progress.
Easy 30-day returns and exchanges

BlinkNOVA® Refund, Return & Exchange Policy

Effective Date: May 1, 2025

At BlinkNOVA®, we’re committed to making sure you love your gear as much as we do. If something isn’t quite right, we’ve got you covered with a simple and transparent returns process. Please take a moment to review the details below:

1. Eligibility for Returns & Refunds

1.1. All BlinkNOVA® products are eligible for return within 30 days of delivery.

1.2. To qualify for a refund:

Items must be unused, in their original condition, and returned with all packaging and tags intact.
Products must not be altered, washed, or damaged after delivery.
Returns should have a valid reason (e.g., wrong item received, wrong size, manufacturing defect, or change of mind).

2. Exchanges (Wrong Size or Alternative Size)

2.1. If your BlinkNOVA® gear doesn’t fit quite right, we’re happy to exchange it for the correct size.
2.2. Exchanges are subject to product availability at the time of request.
2.3. If the size you need is not in stock, you may choose a refund or wait for the restock.
2.4. Customers are responsible for return shipping when requesting a different size, but we’ll ship the replacement back to you free of charge.

3. How to Start a Return or Exchange

3.1. To request a return or exchange, please email our support team at hello@blinknova.co.uk within the 30-day window.

3.2. Our team will guide you through the process and issue a Return Authorization Number (RAN), which must be included on your return package.

3.3. Please package items securely to avoid damage during shipping.

4. Return Shipping Costs

4.1. Customers are responsible for return shipping fees unless the return is due to an error on our part (e.g., wrong or defective product).
4.2. We recommend using a trackable shipping method for your peace of mind.

5. Refund Process

5.1. Once we receive and inspect your returned item, refunds are typically processed within 3 business days.
5.2. Refunds will be issued back to the original payment method.
5.3. Please note that original shipping costs are non-refundable.

6. Damaged or Incorrect Items

6.1. If you receive the wrong product or your order arrives damaged, please contact us within 48 hours of delivery.
6.2. We may request photos or documentation to help us resolve the issue quickly.

7. Special Considerations

7.1. Refunds are generally issued for unused items. If you wish to discuss a return for a product that has been lightly used, please reach out to our team — we’ll do our best to help.

8. Contact Us

Questions or concerns? We’re here to help:
📧 hello@blinknova.co.uk
🌐 www.blinknova.co.uk